satuntaxi.com - FAQ /Question & Answers to Transfer and Transport Service
Reservation Process
Could you define a satuntaxi.com ticket please?
satuntaxi.com Ticket is defined by payment made through credit card deduction or via our HOTLINE AGENTS at - , email or online booking and money transfer within Europe or Thailand.
REMARK: If client made Deposit Payment of only 5 Euro then client shall pay the remainder to the driver on arrival (pick up date) in local currency the Thai Baht.
How to order a transfer?
Go to http://www.satuntaxi.com
Hotel Locator
Why should I provide my local or home phone number?
Incase of a flight delay, or in case the driver can not find you at the pick up location or any other irregularities.
Why should I use the Hotel Locator ?
A1 : The Hotel Locator is a table that organizes Hotels alphabetically, by province and area so that you can find your correct taxi destination location. You may also refer to Taxi Hotel maps.
Can I book two different routes in one order?
You need to make bookings separately.
May I know satuntaxi.com Transfer Service Terms & conditions please?
A1 : Please proceed toTerms and Conditions
I don’t understand your price table. How can I get a price quote?
Go to http://www.satuntaxi.com
There is no price listed in your price list for my destination.
We are continuously upgrading our system; however, we cannot simultaneously upgrade our online system.
Taxi@satuntaxi.com
Pick Up
I cannot print the voucher to present to the driver; do I need to have a physical copy?
No, the order number would be sufficient because our drivers are well informed of order details.
Where will the driver wait for me?
A1 : Airport: Arrival Hall, after you have collected your luggage.
How will your driver identify himself?
Our driver will expect you holding a welcome sign with your name,
flight details and destination.
Transfer selections
What destinations does satuntaxi.com service?
Currently all Krabi, Koh Lanta, Phi Phi island, Trang, Samui, Chumphon and other southern destinations
Do you Transfer to island piers only or also direct to hotels on Islands?
A1 : We provide transfer services directly to islands as following:
Where can I find time tables for ferries & long tail boats?
Link Ferry Time Table.
Do you have any policies on maximum luggage weight?
Your luggage must be less than 50 kilos/person.
Can you make an exception for my travel group in regard of persons and luggage?
For more than 10 peoples or excessive luggage, or sports equipment please contact us at Taxi@satuntaxi.com
Services
What kind of service may I expect from your drivers?
A1 : Our drivers are trained, safety conscious, friendly, helpful and patient.
Do you provide a baby seat?
On request we will equip our cars with baby seating - Please be so kind and fill in the amount of baby seats required in our online form page 2.
Do you have special services while on the journey?
A1 : Stopovers can be made on request to our drivers.
Why should I prefer satuntaxi.com taxis to other providers?
A 1.1 : Our vehicles and drivers are ready to provide outmost service at all times.
Why is your Taxi Service more expensive than Catching a Cab on the roadside?
A1 : If you find cheaper service with unlicensed operators you might end up with an old vehicle with just compulsorily insurance or even sometimes a modified pickup-truck for your transportation.
satuntaxi.com Service Statement !
A1 : We strive to conduct our transfer service with good
ethics, fairness, professionalism and above all, customer satisfaction.
What discounts can you offer?
A1 : Round trips are generally discounted by 3-7 % depending on the destination.
Payment
Must I pay in full or deposit?
A1 : For Krabi and Phuket Area only you may pay a deposit of 5 Euro (200 baht)Other taxi routes & destinations require Full Payment in advance.
Can we pay on arrival?
A1 : Yes, for all subsequent orders or clients who stay at hotels in Krabi or Phuket Area.
What can I do if I cannot pay or make deposit online?
Please contact us to discuss other options.
How to make online payment (major credit cards and PayPal )?
A1 : LINK: PAYMENT online.
How to make offline payment (Bank transfer in euro and Thai Baht)?
A1 : LINK: PAYMENT offline in Thai Baht.
May I know the payment instructions for PayPal?
A1 : You may use our SalaPay
system, which connects directly to the PayPal platform.
PayPal but you will have to fill in the amount,
order No. and other details.
What currencies can satuntaxi.com accept for transfer payment ?
A1 : Via online payment all major currencies which will be automatically
converted into our local currency.
May I know your refund policy?
Refund Fee 200 THB or 5 Euro up to 4 days before pick up date. Late
I have not found an answer to my question, where can I ask ?
LINK: Please send us a mail to Taxi@satuntaxi.com
